WHAT IS YOUR RETURN OR EXCHANGE POLICY?

 You have 2 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
  • Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
  • Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

  • To return an item, please contact us at instagram or whatsapp with the return reason and order details. 
  • Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department
  • Please note that you are responsible for the cost of returning the items to us.
  • There might be cases where our customer support team will route you to nearest.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 
  • During busy periods please allow up to 14 working days for your return to be processed.

WHAT IS YOUR SIZE EXCHANGE POLICY?

  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via Instagram or Whatsapp within 2 days of the delivery date. 
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.